The Malta Employers' Association and New Horizons (Institute for Work Competencies) are collaborating whereby New Horizons (Institute for Work Competencies) is awarding an Award in Resolving Conflict & Mediation, starting online on 20 July 2021.
Conflicts are inevitable so it is not a question of avoiding conflict but to manage it effectively and transform situations from an energy waster to an opportunity to build sustained relations. The course deals with behaviours which avoid or create conflict while on the other hand looks into the art of mediation as a cost effective tool for conflict resolution.
The course consists of 4 lectures of 3 hours, and 1 lecture of 4 hours.
Click here to download the course brochure.